Privacy policy

Information we collect

When you contact us, request a quote, or book a shoot, we may collect:

• Name, email address, and phone number
• Company name and job title
• Property or project details needed to deliver the service
• Any other information you choose to provide

If you become a client, we also collect what's needed to bill and deliver:

• Billing address and billing contact details
• Correspondence related to your project (email, scheduling, delivery notes)

We collect this through our website, our booking system, LinkedIn lead generation ads, and directly from you by phone or email in the course of providing our services.

How we use your information

We use the information you provide to:

• Respond to inquiries and provide quotes
• Schedule, deliver, and support the services you book
• Process invoices and payments, and keep the business records we're required to
• Send service-related updates, such as project status or delivery links
• Use software tools, including automated ones, to help manage correspondence and day-to-day operations
• With your consent, share occasional marketing updates

We do not sell or rent your personal information. We share it only with the service providers below, as required by law, or with your consent.

Service providers we use

We rely on trusted third-party providers to run our business. Each only receives the information it needs to perform its function for us:

• Business and project management systems
• Invoicing and payment processing providers
• Email and scheduling tools
• File storage and delivery services
• Secure content hosting and delivery
• Email delivery services

Some of these providers may be based outside Canada, including in the United States, so your information may be stored or processed there and is subject to the laws of that jurisdiction.

Website analytics

Our website uses analytics tools that collect anonymous usage information, such as pages visited, to help us improve the site. This information is not linked to your name or contact details.

Payments

Where you pay us online, payment is processed directly through our accounting and payment processing provider's secure checkout. We do not store your full payment card number on our own systems.

Data security

We use a combination of technical and administrative safeguards to protect your information, including encrypted connections for data in transit and restricted access to internal systems. No method of storage or transmission is completely secure, and we continue to invest in strengthening these protections.

Data retention

We keep personal information only as long as reasonably necessary to provide our services, meet our legal, tax, and accounting obligations, and support legitimate business needs, after which it's securely deleted or anonymized.

Your rights

You may request to access, correct, or delete your personal information at any time by contacting us at admin@skyscope.ca. We'll respond within a reasonable time.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact us

admin@skyscope.ca
SkyScope Media
#211-2840 Peatt Road, Victoria, BC